Customer Service
ASDAN aims to deal respectfully and effectively with all enquiries and communications, and secure the loyalty and trust of our registered centres by providing outstanding service and high-quality materials.
Customer Service Charter
Our Customer Service Charter includes full details of our procedures and what you can expect from us, with sections covering:
- Information and Enquiries
- Workshops and Training
- Registering as a Centre
- Ordering Materials
- Receiving Certificates and Results
- Monitoring Customer Service Performance
- Quality Assurance
- Equal Opportunities Policy
- Complaints, Compliments and Comments
- Enquiries, Appeals, Irregularities and Malpractice
- Use of English, Welsh and Gaelic
- Customer Feedback
- Annual Return
- Fees and Charges
You can download the Customer Service Charter here.
Customer Survey
Our annual customer survey is posted to all registered centres and is available to download here.
Feedback
If you would like to pass on your feedback, please complete the Complaints, Compliments and Comments form.
You can also email any comments to: customerservice@asdan.org.uk or contact our Customer Service Manager Jill Davis directly.