In my community - dealing with conflict
Challenge reference: 9187
Active
Notional learning hours
10
Level
Level 1
Subject area
Preparing for Adulthood pathway
Vocational area
Skills
Learning aim
The learner will build confidence and develop appropriate communications skills to deal with minor conflicts in community settings.
Learning context
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Learning outcomes
(What the learner needs to know, understand or be able to do)
The learner will:
-
1
. Recognise situations where a complaint or return may be needed. -
2
. Manage feelings during conflict.
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Assessment criteria
(What the learner need to demonstrate in order to meet the learning outcome)
The learner can:
- Describe different types of situations that require a complaint or return
- Identify feeling they may feel during minor conflict and how they can stay calm
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Assessment methodology
Assessment methodology
Linked to learning outcome
Labelled product, video or photographic evidence
1
Observation checklist
2
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