You can find detailed information about the organisation - including our vision and values, status, Programmes, Qualifications and publications - on this website; the About ASDAN section is a good place to start. If you would like to find out more, please contact us.

Award Scheme Development and Accreditation Network, although we rarely use this any more as we have come a long way since the initial Award Scheme. It is useful to note that the word Network is still significant.

The ASDAN centre number is the same as your account number with ASDAN. You can find this on the welcome letter you receive from ASDAN when you register and, once you have registered for the Secure Area of the website, it can be found on the Centre Details page.

Only registered centres can access the Secure Area of the website. You can register for access (even if someone else in your centre has already registered with their own email address) by going to the log-in area on the left-hand side of the website, clicking on Register as a new user and following the instructions. You will need your ASDAN centre number and an email address. We will forward you a password within 24 hours.

If you have previously registered but have forgotten your password, please use the 'Forgotten your password?' link and follow the instructions.

Log in to the Secure Area of the ASDAN website, then go to the relevant Programme/Qualification secure area page.

We can organise replacement certificates at a charge of £5.85 per certificate. We need the student's name, level, programme/qualification, centre name and date of moderation in writing. If there is an error on the certificate, please send the original back to head office. Our address can be found on the Contact Us page.

To register for any or all of ASDAN's programmes or qualifications there is an annual centre registration fee of £265 + VAT, payable in September 2012, to cover the period from 1st September 2012 to 31st August 2013.

This annual fee covers your membership with ASDAN and provides your centre with access to:

• high-quality, personalised support and advice from your Area/Regional Adviser and Central Office
• the full range of ASDAN courses, including new programmes and qualifications developed in the last year
• a UK-wide series of network/moderation meetings and external quality assurance
• the full range of ASDAN publications and materials, available to order
• regular mailings and updates
• protected areas of the website for sharing good practice and downloading information

If you have any queries about centre registration please contact Customer Service.

To register for ASDAN Short Courses, Excelsis, Stepping Stones and Key Steps only there is a reduced annual centre registration fee of £87 + VAT, payable in September 2012, to cover the period from 1st September 2012 to 31st August 2013.

This reduced annual fee covers your membership with ASDAN and provides your centre with access to:

• purchase ASDAN publications and materials for Stepping Stones, Key Steps and Short Courses Awards
• support and advice from your Area/Regional Adviser and Central Office
• regular mailings and updates
• access to protected areas on the website for sharing good practice and downloading information
• online candidate registration for certification

Yes. All the information about Annual Centre Registration and the relevant forms can be accessed via the link on the menu bar at the top of the site. You must use the online form to register as a centre.

You need to notify us if you wish to start running any Programmes or Qualifications that your centre is not already registered for (i.e. any that weren't stipulated on your original application for registration form). Please fill out the online Additional Programmes/Qualifications Form.

Introductory workshops provide vital training for anyone wanting to deliver an ASDAN programme or qualification. The Training and Events section of the website features details of each workshop, dates and an online booking form.

The workshops provide full training on the origins and structure of the programme/qualification, and cover guidance and explanation of implementation, delivery, quality assurance and administrative procedures. Experienced ASDAN practitioners are on hand to provide case studies and share their experiences with the group.

The Training and Events section of the website provides full details of each workshop, as well as an online booking facility. ASDAN will send confirmation of your place on the workshop by email once your booking has been processed. You will then be able to access further information, including a programme and map, from the My Training and Events section of the secure area.

We need to receive any cancellations in writing/by email at least seven clear working days before the event.

The Costs page has all the details of the costs involved in running ASDAN Programmes and Qualifications, including relevant student book and resources costs. For more information and to order materials or publications online, please go to the Online Catalogue or download an Order Form.

You need to allow up to 20 working days for your order, as stated on our Order Form.

If the order was placed more than 20 working days ago and has not been delivered, contact the Publications team on 0117 941 1448 and they will check the status of the order.

A Purchase Order Number is generated by Finance Departments in order to track purchases made by staff. Individual centres will have their own systems in place for this, and if you are in doubt you should contact your own Finance Department and seek advice on obtaining a number.

Please refer to your Finance Department/Budget Holder for instructions on providing ASDAN with a Purchase Order Number.

There are options for paying by cheque, BACS/direct credit or debit/credit card, depending on where your centre is based. For full details see the Methods of Payment page.

You can send in your order, which will be processed but no goods will be sent until payment of the overdue account has been made. If you require your goods urgently we would recommend that you contact your own Finance Department to discover when the payment will be made and if this will meet your deadline. Log in to the Secure Area and go to the Centre Details section to download copy invoices and find out if your account is in arrears.

Please send a written confirmation that you are leaving and the reason you are leaving to finance@asdan.org.uk

Credit notes are only valid for 12 months from the date of issue. You may use your credit note against any further purchases, regardless of what the original note was issued for.

It is your responsibility to ensure the credit note is used before its expiry date. If your credit note is about to expire and you have no further purchases to make, please contact finance@asdan.org.uk before the expiry date.