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Serving customers

Challenge reference: 10299

Active
Notional learning hours
10
Level
WTE1
Subject area
PSHE
Preparing for Adulthood pathway
Employment
Vocational area
Hospitality and catering
Skills
Numeracy Problem solving
Learning aim
The learner will take part in simple customer‑service activities and develop basic communication and interaction skills.
Learning context
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Learning outcomes

(What the learner needs to know, understand or be able to do)

The learner will:

  • 1 .   Be able to greet a customer.
  • 2 .   Be able to take a simple order or request.
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Assessment criteria

(What the learner need to demonstrate in order to meet the learning outcome)

The learner can:

  • Use an appropriate greeting using speech, AAC, symbol or gesture
  • Ask or indicate “What would you like?” using preferred communication
  • Identify or select the correct item from a limited choice
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Assessment methodology

Assessment methodology
Linked to learning outcome
Labelled product, video or photographic evidence
1 2
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