Housekeeping and front of office
Challenge reference: 10419
Active
Notional learning hours
10
Level
Level 1
Subject area
Preparing for Adulthood pathway
Vocational area
Skills
Learning aim
The learner will understand some of the jobs and tasks completed by the housekeeping staff within hospitality settings and will develop their understanding of how to respond to situations and staff.
Learning context
... sign in to view the entire challenge description
Learning outcomes
(What the learner needs to know, understand or be able to do)
The learner will:
-
1
. Experience working through scenarios which may be faced by front office or housekeeping staff. -
2
. Compare roles of housekeeping or front office in hospitality, to those jobs in other sectors.
... sign in to view the entire challenge description
Assessment criteria
(What the learner need to demonstrate in order to meet the learning outcome)
The learner can:
- Role play at least three scenarios, working through how they would deal with the situation, and who else you may need to get involved e.g. guests complaining about a room, a complaint about waiting times, a customer turning up on the wrong day, customers making last minute changes, a drunk customer
- Discuss with a group what went well and how else these situations could be tackled to prevent further issues or complaints
- Discuss and compare the roles of front office in hospitality and that of a role in another sector e.g. beauty therapy, medical etc
- Find job adverts for these kinds of jobs and compare the requirements for each and how they differ
... sign in to view the entire challenge description
Assessment methodology
Assessment methodology
Linked to learning outcome
Observation checklist
1
Record of oral questioning
2
... sign in to view the entire challenge description