FAQs for general account queries

The best way to obtain a log in is for an existing contact to add you, for example a colleague of yours who is already able to log in to the ASDAN website. They can sign in to the members’ area, Centre Contacts page, and select Add new contact.

If there are no colleagues in your organisation with a log in, please email your name, the name of your organisation and ASDAN centre number to info@asdan.org.uk.

Select ‘forgotten password’ on the sign in page to reset your password. Please note the link will expire after 24 hours. If your link expires, you can request another by following the ‘forgotten password’ link again.

Accounts are placed on hold when an invoice is over 45 days overdue or a credit limit has been exceeded. Please contact finance@asdan.org.uk to arrange payment of any outstanding invoices and gain access to your account.

You can change or cancel your membership by logging into the member area and selecting Account from the drop down menu. Click on Membership details and you can cancel or select your preferred membership tier.