Customer service in a hair and beauty salon
Challenge reference: 10378
Active
Notional learning hours
10
Level
Entry 2
Subject area
Preparing for Adulthood pathway
Vocational area
Skills
Learning aim
The learner will understand the basics of customer service within a hair and beauty salon and demonstrate these.
Learning context
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Learning outcomes
(What the learner needs to know, understand or be able to do)
The learner will:
-
1
. Use role play to demonstrate how to use customer service techniques in the salon. -
2
. Use role play techniques to show how it is appropriate to behave when a client is having a treatment.
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Assessment criteria
(What the learner need to demonstrate in order to meet the learning outcome)
The learner can:
- Demonstrate how to help people feel comfortable in the salon using role play in small groups
- Demonstrate how to show that they show recognition of the clients needs using role play
- Demonstrate how to ease client tension using role play in small groups
- Use role play techniques to show appropriate topics of conversation when they are completing a treatment on a client
- Use role play techniques to show how it is appropriate to respond to a client who is not happy with the result of a treatment
- Reflect upon peers' role play and evaluate what went well and what could be done to improve their technique
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Assessment methodology
Assessment methodology
Linked to learning outcome
Observation checklist
1
2
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