Customer service in a salon
Challenge reference: 10447
Active
Notional learning hours
20
Level
Entry 1
Subject area
Preparing for Adulthood pathway
Vocational area
Skills
Learning aim
The learner will demonstrate customer service skills in a simulated hair and beauty salon.
Learning context
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Learning outcomes
(What the learner needs to know, understand or be able to do)
The learner will:
-
1
. Use role play to demonstrate how to use customer service skills in the salon. -
2
. Use role play to demonstrate how to behave when working with a client.
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Assessment criteria
(What the learner need to demonstrate in order to meet the learning outcome)
The learner can:
- Meet and greet a client in an appropriate way.
- Use simple conversation skills when working with a client (small talk)
- Use appropriate non-verbal communication when working with a client
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Assessment methodology
Assessment methodology
Linked to learning outcome
Observation checklist
1
2
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